Frequently Asked Questions (FAQ)
Sizes & Fit
What sizes do you offer?
HIGHDUT sells women's heels from size 33 to 45. We specialise in small sizes (33, 34, 35, 36) and large sizes (40, 41, 42, 43, 44, 45) — offering a wide selection in sizes that are hard to find in regular stores.
How do I measure my foot?
Place a sheet of paper against a wall on the floor and stand on it with your heel touching the wall. Mark the tip of your longest toe and measure the distance from the wall to the mark with a ruler. This is your foot length in cm. Compare it with the chart on our size guide page to find your size.
I'm between two sizes, which should I choose?
If you're between two sizes, we recommend choosing the larger one for comfort. Feet can swell slightly during the day, so measuring at the end of the day also gives a more accurate result.
Are the shoe fittings standard?
Most HIGHDUT products have a standard fit. If you have wide, high-instep or narrow feet, we recommend contacting us before ordering.
Do you sell small size women's shoes?
Yes. HIGHDUT offers small size women's shoes. You can browse the latest models and sizes in our Small Sizes collection.
Do you sell large size women's shoes?
Yes. HIGHDUT offers large size options in its selected models. Available sizes are shown on each product page.
Shipping & Delivery
Which countries do you ship to?
HIGHDUT ships to Turkey and many countries across Europe. Delivery time and shipping cost may vary depending on the destination country.
Will I pay customs duties on international orders?
No. Our international orders are shipped DDP (all taxes included) — all duties are included in the product price. You won't pay any extra fees at customs or upon delivery.
How much is shipping?
Shipping cost is calculated based on your delivery address and order details. The current amount is shown at checkout.
How can I track my order?
Once your order is shipped, tracking information is sent to you. You can follow your delivery status with this information.
Choosing the Right Model
How do I choose the right shoe size?
You can choose your usual shoe size. If you're unsure about sizing, feel free to contact HIGHDUT before ordering for assistance.
Are your heels suitable for daily use?
The suitability of a heel for daily use depends on the model, heel height and foot structure. Low heels and block heel models are more balanced and comfortable for everyday wear.
Which heels should I choose for a wedding?
For a wedding, choose a model with a balanced heel height suited to your foot and how long you'll wear them. Bridal shoes, block heels and platform models are ideal choices.
What's the difference between evening shoes and daily heels?
Evening shoes are usually designed for weddings, engagements, graduations and special occasions. Daily heels have a simpler design for everyday outfits.
Is the colour in the photos the same as the actual product?
Product colours are shown as accurately as possible. However, slight variations in tone may appear due to screen settings, lighting and device differences.
Product Care
How should shoes be cleaned?
Cleaning method varies by material. Suede, satin, patent and synthetic surfaces should be cleaned with material-appropriate care products. Keep shoes away from intense water and heat.
Returns & Exchanges
Can I exchange if the size doesn't fit?
Yes. Exchange requests are handled under HIGHDUT's Return and Exchange Policy. The product must be unused and meet the stated conditions.
Can I return a product?
Yes. Returns are handled under current consumer law and HIGHDUT's Return and Exchange Policy. You can review the current terms on the relevant policy page.
About HIGHDUT
What does HIGHDUT specialise in?
HIGHDUT offers women's heels, stilettos, evening shoes, wedding shoes, block heels, low heels and shoes in a wide range of sizes — specialising in small (33-36) and large (40-45) sizes.
What occasions can I find shoes for at HIGHDUT?
HIGHDUT's collections include shoes for weddings, engagements, henna nights, graduations, cocktails and other special occasions.
Can I get support before ordering?
Yes. You can contact HIGHDUT before ordering for support with product selection, shoe sizing and the ordering process.