Returns & Exchange Policy
At HIGHDUT, your satisfaction with your purchase is our priority. You can return products you have purchased according to the conditions below.
Return Period
You can return the product you received within 14 days from the delivery date.
Return Conditions
The product to be returned must be:
- Unused,
- Shipped with its original box, packaging, and all accessories,
- In resalable condition,
- Free from any deformation, signs of use, or damage.
is required.
Returns of products that do not meet these conditions may not be accepted.
Exchange Procedures
We do not currently offer direct product exchange services.
If you prefer a different size or model, you can return your current product and place a new order.
Return Shipping Fee
The shipping fee for returns is the responsibility of the customer.
Return shipping can be done via the customer's preferred cargo company.
Refund
Once the returned product reaches our warehouse, necessary checks will be performed.
Once the return is approved, your payment will be refunded to you within legal timeframes via the payment method you used during the purchase.
Depending on bank processing times, it may take a few business days for the refund to reflect in your account.
Important Information
Contacting us before returning your product will ensure a faster and smoother process.
Contact
For questions regarding the return process, please contact us.
📞 +90 542 279 68 44